The competition has become stealthy; every swipe, tap, and click. Whether it’s scrolling through social media, streaming music or TV shows, reading news, playing online games or shopping, online companies and products want a little bit more of your attention. Attention is a finite resource, and it is not like you can print or borrow. There are probably 24 hours in a day and everyone is fighting for his/her share of it.
The psychology and behavioural economics behind watching a video, checking a notification, and checking a recommendation is the same psychology and behavioural economics that makes someone watch one more video, check one more notification, or check one more recommendation. It's not just a story about one industry like Hell Spin Slovenija, it's the whole digital ecosystem and the science of why things aren't so easy to leave.
What is the attention economy?
One problem was solved by the internet and another was created. It isn't information anymore that's the thing that's scarce, it's attention.Back in the day, it used to be a problem to find content.Companies have to optimize every interaction for maximum digital engagement, as millions of videos, articles, podcasts, games and social posts jockey for attention at any given time.
There are a number of engagement metrics that are crucial to modern business models including:
- session duration
- daily active users
- repeat visits
- retention rates
- interaction frequency
The more time that users spend on the platform, the more opportunities it has for customizing experience and suggesting other content or just helping to build user loyalty.
Why the Human Brain is Easy to Capture
Our brains were never meant for smartphones, fortunately or unfortunately. The need to pay attention to new things developed in a scenario where noticing something new might be seeing a food source or a potential threat.
Ancient instincts are harnessed by modern digital products with well-designed behavioral systems.It's not the dopamine that's the problem.The problem's not the dopamine.It's easy for people to attribute all of their digital habits to dopamine.
How the platforms compete to get it done for each minute
There are so many different products in each industry but very similar engagement strategies.
Social Media
Algorithms are constantly learning to identify posts that do receive reactions. Many platforms display content not in chronological order, but instead, what is most likely to attract interaction. It's quite personal, for in many ways it is.
Streaming Services
- Autoplay might be seen as a convenience.
- It also eliminates a "stumbling block" behaviourally.
- Users tend to continue watching without a pause, as it is harder to decide to stop.
- The hardest thing isn't choosing the next scene, it's choosing the remote.
Interactive Entertainment Platforms
Interactive entertainment platforms are also becoming increasingly personalized.
For instance, if you are a player who returns to an secure online casino, you might find that the interface or suggestions you are offered are customized based upon your earlier experience.
These systems are an example of a technology that is part of a broader trend in the industry, which is adaptive user experiences and not any one platform. Likewise, casino debate may be more about the overall experience of navigating the web page than about specific games.
Digital Engagement Strategies Across Industries
Although industries differ dramatically, many rely on similar behavioral principles.
|
Industry |
Primary Engagement Technique |
Behavioral Principle |
Typical User Response |
|
Social media |
Infinite scrolling |
Novelty seeking |
Frequent checking |
|
Streaming |
Autoplay |
Reduced decision friction |
Longer viewing sessions |
|
News platforms |
Breaking alerts |
Curiosity gap |
Repeat visits |
|
Online shopping |
Personalized recommendations |
Choice optimization |
Extended browsing |
|
Mobile games |
Daily objectives |
Habit formation |
Consistent engagement |
|
Interactive entertainment |
Adaptive experiences |
Variable rewards |
Longer session duration |
Looking across industries reveals an important insight: technology changes, but human psychology changes much more slowly.
Expert Assessment: Who's really winning?
As a behavioral economist, the answer is there is no one winner in the attention arms race.
Algorithm developers keep developing their algorithms to optimize digital engagement, and users are increasingly cognizant of the mechanisms of online engagement. Familiarity with dopamine loops, cognitive biases, instant rewards, and irregular rewards has prompted countless to take better care of their digital habits, from turning off unnecessary notifications, setting screen-time limits, to committing to intentional breaks.